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Already in Europe-Not sure if 14 day plan activiated

  • August 8, 2026
  • 4 replies
  • 59 views
R

I arrived in Germany yesterday and assumed I could only access Easy roam with $18 a day. I was getting advertisements for eSIM and other services and thought I would double check with Koodo. I just checked now and I purchased the 14 day Europe pass and got the same confusing email about data, nothing about my pass. It said it activated when I landed in Germany, but I am already here and learned about it after landing. I would rather use my own phone company so went for that option. However, if it doesn’t activate does that mean I will be charged for 14 day package and the daily roaming fee? I don’t want to get hit with all the extra charges for daily roaming if my 14 day pass doesn’t activate. I tried turning my data on and off and airplane mode etc. but I still haven’t got a text which said that the plan has activated.

 

I read through all of the other questions related to this issue and didn’t find an answer. my situation is different from the other questions as I am already in Germany, just arrived yesterday. 
 

 

Best answer by Dinh

Since you are already in Germany I will flag a rep to check the line and and see if the pass/easyroam charge are calculated correctly. 

4 replies

Dinh
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  • Dinh
  • Mobile Master
  • August 8, 2026

Hi

That email about extra data is a known glitch with the roaming add-ons, it is not a sign your pass failed. The confirmation just comes worded wrong and mentions data instead of the pass.

It is worth checking in Self Serve under Mobile Services then Add-ons to see if the 14 day Europe pass is actually listed on your line, and restart your phone once after you look. If you see it there, you are all good to roam. 

On the charges, you should not end up paying both. In the cases where the pass did not provision properly, reps have credited the $18 daily charge, and only one travel pass gets billed.
 

A Koodo customer, opinions are my own.
R
  • Riyatron123
  • Author
  • Beginner
  • August 8, 2026

Thanks for responding to me so quickly! I did as you said and restarted my phone and it appears on my file. 


that is reassuring that people have been credited in the past if there were the daily charges in addition to the 14 pass. I am hoping I will only be charged for my easy roam for yesterday and now that I am on this plan be charged this. Thank you ☺️ 

 

    Dinh
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    • Dinh
    • Mobile Master
    • Answer
    • August 8, 2026

    Since you are already in Germany I will flag a rep to check the line and and see if the pass/easyroam charge are calculated correctly. 

    A Koodo customer, opinions are my own.
    Flo Koodo
    Forum|alt.badge.img+4
    • Flo Koodo
    • Official Rep
    • August 8, 2026

    Hi ​@Riyatron123 

    Please let us know once the bill is ready and if you see any extra charges for the first day besides the Travel Pass fee, we will look into it further.

    Thank you!

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