Skip to main content
Koodo Community
Community
Question

after seasonal holding

  • May 27, 2026
  • 3 replies
  • 24 views
S

Hello,

I have  applied back to normal plan after seasonal holding still my phone is on “SOS” which means no messages or phone calls. Even I got a email that I got new plan though.

please address this issue, thank you

    3 replies

    D
    Forum|alt.badge.img+4
    • Dennis
    • Mobile Master
    • May 27, 2026

    Can you please try restarting your phone again to see if that fixes things?

    Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
    S
    • Sunjjj
    • Author
    • Beginner
    • May 27, 2026

    Yes still on “sos”

    D
    Forum|alt.badge.img+4
    • Dennis
    • Mobile Master
    • May 27, 2026

    Are you using an esim?

    Make sure your Koodo esim profile is active.

    Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
    Terms & ConditionsAccessibility statement
    Koodo Community