Activated new plan today.

Worked perfectly, Thanks!

I do not have any signal on my cp right  now it shows sos. When I checked, i found out that my new plan was already changed but my new phone is still not received. I will still use my old number but it is  not working now on my old phone, what will I do?

​@maricelcuya21 can you give us more details?

Are you a new customer signing up? Are you switching over from Public Mobile using the Fast Switch process? 

I am an existing customer but I am using a physical sim. maybe that is why it is now not working because my new phone is coming. but what will I do , i need to use my data now with my old phone my new phone is not yet arriving

Are you upgrading your phone? Or did you add a new line?

If you upgraded your phone your current sim should work as they deliver your new phone. They do not switch your sim to the new phone being shipped and delivered. 

i am upgrading my phone and it is not yet shipped yet. I also upgraded my plan but eversince it was upgraded today, my signal was gone on my old phone that I am using now. what do I need to do to still use my current number without my new phone?

Try restarting your phone and see if that fixes things. 

If that doesn't work, go to your settings and reset your network settings. Note that any wifi and Bluetooth connections will be lost

I have done that this morning and it does not work

on 1 instruction  that I searched, you can send a qr code so that I can convert my physical sim to esim will that  e posiible?

Hi ​@maricelcuya21, we’re not seeing any issues on your account since the upgrade and your old SIM is still active. 

The eSIM setup email is for accounts that already have an active eSIM on their line, meant to trigger the notification to download it to the phone. It will not work to convert the physical SIM to an eSIM.

We’d recommend testing your physical SIM in a different device if possible. You can also convert to an eSIM on your phone, depending on the model. Here is a guide https://www.koodomobile.com/en/help/esim-on-apple

Unless you confirm there is an issue with your sim, I would not convert to an esim as you may be making the situation more complicated.  Are you able to try a working sim (from family or friends) in your phone to test to see if it works as well as your sim in their working phone like Georgia suggested?

How long after upgrading did your phone stop working?  Was it immediate after you confirmed the purchase?  Was it later in the evening?

Just an update, when I am outside the house, the sim worked. But eversince this morning when I found out that my plan upgraded, it stops working inside the house.

How far outside the house?  Like right outside, down the street, or somewhere else in the city entirely?