I have tried three times thru koodo customer service to fix my account perks. When I attempt to change it from roll over date to us roaming I keep getting the error. I have gone thru customer service 3 times and each time they verify that even they can't fix it and will pass it up. The system has stopped rolling over data for 3 months now but has not moved to include us roaming
All they offered was to add in the add on us roaming and commit to crediting one time only the $5 per use fee .... But months in a few hours with them on the phone and no fix has occured and no follow up is given
I asked them to just include USA roaming in my account while they work on a fox but they said that's not an option
Other than moving to my former provider who is including roaming at no cost .... I'm kinda running out of options and patients with koodo ?
