3G charge still in my Add Ons?

Question

Last cycle midway though, I got a new Ihone so that $5 3G charge was on there so I expect to pay it. I am in my new cycle but I still see the charge in my add ons. I should not have to pay this on my next bill.

Email I got from Koodo back in May (It says I should no longer see it on my bill??)
This charge is avoidable by switching to and remaining on a compatible 4G LTE or 5G device for your mobility services. Once the device switch has been successfully made, you will no longer see this amount on your bill.

Here is a screen shot in my add ons. Should I just leave everything as is and hopefully my next bill will not have the $5 charge. Should I try and click the X. Will that delete it. I don’t want to click the X and have something adversely affect my phone service or billing. The email above says I should not see it on my bill?

Does anyone know the exact procedure for this?

CapitalB · Accepted Answer

​@DinhThank you!

Dinh · Answer

hiI wouldn't click the X. It isn't an add on you manage yourself, the charge tracks what the network reads your device as, so it comes off automatically on the renewal after the switch and you don't have to notify anyone.Since you activated the new iPhone mid cycle, the bill covering that cycle will still show it. I would leave everything as is and check the next full bill. If the $5 is still on there, you can submit it through Ask us to review a charge in self serve https://www.koodomobile.com/en/help/ask-us-to-review-a-charge-on-your-billAs well, the details on the charge are here https://www.koodomobile.com/en/help/explaining-koodos-3g-usage-price-increase

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