14 day Euro pass and still daily roaming charges - twice

Added a 14 day Euro pass to the account just prior to travel., which spanned two billing cycles.  My  May bill included daily roaming charges. The rep confirmed the purchase, and noted a glitch at their end did not apply it properly to the account. Got the credit back and was assured that this was fixed for the entire trip, as the last few days would come in on the June bill. Which I got today, and again included very costly daily roaming charges in error. And of course, with Koodo requiring access to charge my credit card, I am now waiting for a response to get this addressed again. If you purchase those passes, keep a screen shot. And keep your logs of past conversations.