Wireless Home Phone Hardware Replacement

Hello everyone, as you can see unfortunately nothing has changed.... I really don't understand why they don't take care of this. They really don't care for their customers. It's really unfortunate but the the only way to make them understand is to file a complaint with the CCTS. Then they will have no choice to call you and make it RIGHT ! 

Good luck again to everyone dealing with this upgrading.

​@grumpyguy 

We are sorry to hear about this experience!

We see there was an interaction at the end of July, is this the one you are reffering to? There was indeed an issue witht the hub upgrade, however this has been resolved at the beginning of August and the upgrade should be possible. If no upgrade option is listed in your self serve, we recommend scheduling a call back with the virtual assist, so a rep can further look into it.

Let us know how it goes.

there is no option to upgrade with self-serve. it only gives me an option to add a new line or purchase a phone.

What is the point calling in, as i said last time i spent 3 hrs on the phone and had 4 different people trying to find out what needed to be done.  was no help.

has anyone been able to get the upgrade hardware from Koodo?

I think they will offer you to move to Telus. Anyone have news about this upgrading to 5G ?

Thank you in advance for sharing your experiences.

i hope not, Telus home phone starts at 33/month.
For my mother in law, she`s in a home can`t afford that much of an increase.

Also i love how they are charging 5.00, but have no solution to get the correct hardware to us.

​@grumpyguy Since you received the email but there is nothing showing up when you try to check the offer, we have sent you a PM to confirm some more details. Please check your community inbox when you get the chance.

Thank you!

update:
After getting the call back, ended up getting bounced between 3 different departments, until i got am agent that really cared and took it on her self to find out the information and what needs to be done.

After 1hr on the phone, she was able to add the new 4G ZTE device to my account, it will cost 5.00 for the next 24 months.  Just waiting for the device to arrive, but i can at least see if in the TAB now.

I`m still confused why it`s not a simple click upgrade my device on self-service page, or when you call in the reps have no clue what to do.

i have spend over 15 hrs between online chats and phone calls getting this fixed, crazy

Really? I posted on this thread back in July and no progress since? Has anyone been able to get new compatible device? If so how? I dread calling back Koodo as I know it will just waste another hour or so of my time and I will end up getting no where!

Ok I tried calling my local Koodo store again and was able to order one through them on the tab at just under $5 / mo for 24 months. Supposed to be shipped to me after September 23rd. Hopefully this will be the last of it!

They send emails to warn you of 3G issue but the link only sends you to plan upgrades for mobile phones. Visit to Koodo store redirects you to contact Koodo  directly. Various Koodo reps give incorrect info, some saying that my old wireless hub will work after 3g shutdown. Finally  the third rep got it correct that it not work and informed me that Koodo also has discontinued Wireless home phone service. Eventually i contacted Telus store and they said I had to contact Telus directly.  The delivery of the new modem has now been delayed two weeks because out of stock.

They waste your time by not telling you Koodo has discontinued their service.

This is the first I heard about this.  Lets see if I can get confirmation