WiFi Calling activation

Wi-Fi Calling is turned on from each phone itself. VoLTE is already provisioned from Koodo end so there's no add-on you need to look for in Self Serve.

On iPhone, go to Settings > Phone > Wi-Fi Calling. On Android it's usually in the Phone app call settings, steps differ between manufacturers. You'll need to accept the terms and enter your emergency 911 address, and on Android you'll get a verification code, so I would do it somewhere you have Koodo cellular signal. More info here https://www.koodomobile.com/en/help/wifi-calling

Have you tried turning it on yet? If you get an error, which phones are you using and what does the error say?

Hi ​@highrun, all your numbers are linked to your online profile, so Wi-Fi calling is ready to be activated. Are your phone models eligible for VoLTE? You can check the eligible models list here.