I transfered my 2nd line on a new device s22 the number ********36 so I already set it up and use the esim option the I inserted the physical Sim too after the esim process is finish but I didn't know that it's gonna cause problem now the device can on read the physical Sim and the data is not working and I can't use the esim I don't know what to do I tried already rejecting it but nothing happen
**post edited by moderator to hide personal information
Hi there,
To confirm, have you attempted to convert the active Koodo physical sim to eSIM through the device settings? For the same phone number / phone line, you can either have a physical sim or an eSIM for that line, not both at the same time.
By the sounds of it, you still have an active Koodo physical sim. Did you follow the steps below to convert the physical sim to eSIM in the device settings? If not, I suggest you follow the steps, convert the physical sim to eSIM, remove the physical sim card, and restart the device. eSIM setup | Koodo Mobile
If you are using an eSIM, you do not need to insert a physical SIM card.
Is it possible that you may have already converted it to an eSIM? Are you able to insert your physical SIM card into another device? If it works, that means you did not convert to an eSIM and you will simply need to configure the APN settings on your phone. https://www.koodomobile.com/en/help/setting-data-your-non-koodo-phone
Otherwise, it may be an issue with your eSIM and you will need to download and set up your eSIM on your Self-Serve account. Did you connect to wi-fi and reset your network settings on your phone? You should receive a notification to set up the eSIM. https://www.koodomobile.com/en/help/esim-and-esim-vouchers
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
