switching back to Kudo from another carrier

You will need to schedule a callback through Koodo Assist and speak with a rep to help you out with the process. https://Koo.do/Chat 

How did you switch to Freedom?  Did you port your number over?

Yes, I ported my number over

I tried getting through to Koodo assist and every time they say they’re sending me a link or a text it doesn’t come through

What do you mean?  At what point do they say they are sending you a link or text?

A sceenshot will help

Did you type in “schedule a callback” on Koodo Assist? https://Koo.do/Chat 

Ahhh.. we/I didn’t do that. I’m thinking it may just be better to go in to a Koodo/ TELUS store because likely have to “re”-activate (as freedom already ported it over) even though my/the account looks it’s still be “active” (I’m actually messaging on here for a friend of mine as she’s not very tech savvy— so I am not the account holder, but I am inquiring on her behalf). I appreciate your help- thank you! At this point, I’m not even sure if she should stay with Koodo because it is more “self”-serve and like I said she’s not tech savvy— and is willing to pay the higher cost for the ease of customer service-ability with TELUS. 

And I am actually considering switching from TELUS to Koodo— but I still have some research and comparisons to do depending on what TELUS may or may not offer me. I’m looking at getting an apple 16 Pro.