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Question

Switch plan now I have now service

  • September 26, 2026
  • 3 replies
  • 23 views

Switched from prepaid to post paid and now I do not have any service on my phone.  Can not top up pre paid account and the post paid account just says its waiting on shipment.  Tried to get a call back but as soon as I pick up, the call drops.  It has almost been a week since I switched and hasn’t shipped.  Have no way of communicating with Koodo except an AI prompt which just circles through the same questions that do not cover my issue.  I desperately need my phone to run my business and now I SOL

Complete nightmare

    3 replies

    Flo Koodo
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    • Flo Koodo
    • Official Rep
    • September 26, 2026

    Hi ​@Jada Milne 

    We are sorry to hear that!

    We have checked your postpaid account and we can see the line is not active yet.

    It is not normal to take that long for a line to be activated.

    Just to double check, the prepaid sim is still active?

    Have you tried to scheduled the call back with the prepaid team or with the postpaid one?

    • Jada Milne
    • Author
    • Beginner
    • September 26, 2026

    I can not access my prepaid account now and yes I have scheduled a call back but all calls coming in are dropped as soon as I answer.  This has drastically effected my ability to do my job.  This was not a simple switch but an absolute nightmare.  I might have no choice but to switch providers

     

    Flo Koodo
    Forum|alt.badge.img+4
    • Flo Koodo
    • Official Rep
    • September 26, 2026

    Hi ​@Jada Milne 

    We have just sent you a PM so we can confirm more details, please check your community inbox when you get the chance.

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