Stream+

Question

I Signed up and activated Stream+ basic but then it was switched over to Stream+ with Netflix standard which I don’t have and don’t want and was charged $12 more. All my emails state that I have the basic. I can’t find a number to contact to get this rectified. Can someone help. The chat bot they have is zero help

Dinh · Answer

That price gap is usually the Netflix tier rather than a plan switch. Basic comes with Netflix standard with ads, and if standard without ads got picked during the Netflix activation the bundle price goes up, which is exactly what it turned out to be on a similar thread here.

You can Check Self Serve > Subscriptions, then Manage under Stream+, and see which Netflix package is showing. You should be able to switch it back to the with ads tier from there.

For the amount you've already been charged, you can try the refund request goes through the TELUS Stream+ support form https://www.telus.com/en/subscription/supportform and pick TELUS Stream+ as the option. Hopefully that will work in your case

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