My Rogers-to-Koodo transfer was cancelled after I accidentally deleted my Rogers eSIM. Rogers has agreed to manually approve the transfer once Koodo sends a new request.
I can’t reach a Koodo agent, and a callback won’t work because calls to my number go straight to voicemail. Can someone help restart the transfer and arrange a working temporary line for the callback, or another way to speak with support?
I can’t even access my Koodo account now. It keeps showing an error even though I’ve reset my password five times. I can’t get help through Koodo Assist either because it just keeps asking the same question over and over again.
I suggest contacting the porting team 1-844-232-7678 with to see if they are able to re-trigger your port. Your Koodo line should be working prior to the port with a temp number to make and receive calls
Thank you! I did call this number, but it routes me to Koodo Assist, which is an AI chatbot, so I can’t get an answer there. The IVR says they can’t find a request to port my number. I can make calls, but I can’t receive calls or texts. What should I do?
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