roaming charges- never left Canada

Question

I got a notification my phone was roaming even though I was on Vancouver island. Please reimburse me for the roaming fees please

Mayumi · Accepted Answer

Do you see the charge on your bill or just a notification?

If you see the charge, you can request " review the charge" through your self serve.

Log into your self serve > billing > support > " ask us to review a charge". They will response to you.

MilkyWay · Answer

You should be able to make a request on your Self-Serve account to have a rep review the charge on your bill. They will get back to you within 4 hours. https://www.koodomobile.com/en/help/ask-us-to-review-a-charge-on-your-bill

To avoid this from happening again, make sure to manually select your network to Koodo, so that your phone does not automatically connect to a nearby U.S. cellular tower. Note that you will need to do this every time you restart your phone. https://www.koodomobile.com/en/help/understanding-how-youll-be-charged-while-travelling

Sign up