Skip to main content
Koodo Community
Solved

Roaming

  • April 22, 2026
  • 4 replies
  • 31 views

On April 5th 2026, I was charged $16 dollars for roaming to the US for 1 minute. I did not leave the country. This fee needs to be removed. Many Thanks.

Best answer by Mayumi

I will flag a rep.

 

You can check this article to avoid future charges:

Avoiding roaming charges when close to the US border

https://www.koodomobile.com/en/help/understanding-how-youll-be-charged-while-travelling

 

4 replies

Mayumi
Forum|alt.badge.img+4
  • Mobile Master
  • Answer
  • April 22, 2026

I will flag a rep.

 

You can check this article to avoid future charges:

Avoiding roaming charges when close to the US border

https://www.koodomobile.com/en/help/understanding-how-youll-be-charged-while-travelling

 


  • Author
  • Beginner
  • April 22, 2026

Many thanks Mayumi 


Darius Koodo
Forum|alt.badge.img+4
  • Official Rep
  • April 22, 2026

 Hello ​@RedTulips 

We have reviewed the details and we have been able to remove the roaming charge since it was triggered due to accidental data roaming, feel free to check the details in your self serve account when you get the chance.

We recommend switching data roaming off and also switch to manual network and select Koodo, this would prevent the connection to a US tower when near the border.

For more info about how to prevent accidental roaming charges, please check out the link shared by ​@Mayumi 

Also, feel free to check the available  plans in your self serve account, as you might be eligible for a Canada-US plan: https://www.koodomobile.com/en/help/changing-your-rate-plan

With a Canada-US plan, there will be no fees for when the phone picks a US tower while near the border,. On top of that, you can use your phone without additional charges in US (some exceptions apply). More about Canada-US plans, you can find here https://www.koodomobile.com/en/help/traveling-with-your-canada-us-rate-plan


  • Author
  • Beginner
  • April 22, 2026

Hello Darius,

Many thanks for reviewing the details and removing the charge, it is much appreciated. Thanks for the information as well.

Have a great day.

Kind regards,

Sara