today, around 2 pm i logged onto my PUBLIC MOBILE account, it had a advertisement asking one to switch to KOODO, i went through the process and things were fine. Then an hour later i received a notification from KOODO telling me they were suspending my service due to suspicious activity. I called KOODO, and as soon as they open my account it was like they saw the plague. Then they transferred me to CUSTOMER CARE, who then had me send a email to fraudfax@telus.com i sent in the information as requested and called back and i was told i have to wait, THIS IS DISGUSTING, BECAUSE A i dont committ fraud, B) i am a persons with deep and serious health issues and have doctors and support peoples calling and i have been without service 4 hours and i just had a body spazm that landed me on the floor and i had no one to call cuz i have no service. While i was on the floor for 1.5 hours, i was able to regain composure. i WANT TO CRY i have no service, and i regret going to KOODO cause that is where my # is now from PUBLIC MOBILE. i NEVER HAVE HAD SUCH ISSUES, I NEED SERVICE IMMEDIATELY and i dont have the funds to put money down like its growing from trees. plus my # is with KOODO and they wont help. What do i do? i am weak and sick here and i was prepaid moved to KOODO as postpaid. HELP
Restore my service
+4Unfortunately when it gets flagged by the fraud team there isn’t a whole lot that you can do besides waiting for the process to complete. It’s unfortunate but it’s how they operate.
You should be able to call 911 from your phone even without an active sim card in the phone so you should still be good for extreme emergencies.
I’ll also flag a rep to see if anything can be done to help speed things along or get you more updates given the circumstances.
HOW DO YOU FLAG A REP? and i am on disability, PM is their sister company, my hope is that they will reinsate me back on PM. this is bogus and i have never committed fraud in my life. this is bullying at their finest
+4Hello
When it comes to Public Mobile, we do not have access to this service here. You can reach out directly to Public Mobile in order to discuss your Public Mobile account.
+4HOW DO YOU FLAG A REP? and i am on disability, PM is their sister company, my hope is that they will reinsate me back on PM. this is bogus and i have never committed fraud in my life. this is bullying at their finest
It has nothing to do with you committing fraud, but rather a certain set of factors flagged the fraud team to check into things to protect you. If there was someone who wasn’t you trying to setup an account under your information, you’d want to ensure Koodo was diligent with things like this and that’s all they’re doing. Trying their best to protect their customers when they think something could seem strange.
Could be anything from a random check (like they do in airports), do the fact that someone else who is suspicious has the same name as you and they want to verify things, etc.
As mentioned above, just cooperate with what they say and hopefully things move quickly for you.
+4It's been more than 8 hours and I've had no response from that department. I am distraught
I recommend you reach out to Public Mobile and ask a rep there. Hopefully they can restore your PM service while waiting for the investigation.
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