It’s the same for me. Every time I try to reach a rep, it automatically goes to:
“Let's get you back to the conversation
Just need a quick refresh to get your conversation back. Please check your internet connection, or try again in a few minutes.”
It’s obviously an automated message - an auto-response to dismiss customers. I’ve tried it many times but it doesn’t work. Always goes to that message even if my internet connection is perfectly fine.