It’s the same for me. Every time I try to reach a rep, it automatically goes to:
“Let's get you back to the conversation
Just need a quick refresh to get your conversation back. Please check your internet connection, or try again in a few minutes.”
It’s obviously an automated message - an auto-response to dismiss customers. I’ve tried it many times but it doesn’t work. Always goes to that message even if my internet connection is perfectly fine.
What is the issue you are experiencing? Have you tried to clear out the cache and cookies on your browser? Did you use another browser or device?
+4Hi
It is about my bill. I would like to discuss in private please. It’s not encouraging that my account seems to be auto-declined from using Self Serve customer service request.
+4It is about my bill. I would like to discuss in private please. It’s not encouraging that my account seems to be auto-declined from using Self Serve customer service request.
Just to confirm, are you current staying outside of Canada or using VPN to access Koodo self-serve?
Regarding your dispute, if you believe what is wrong, you can actually ask a rep to review within your self-serve. Look for the “Ask us to review a charge” in Bill area.
It is about my bill. I would like to discuss in private please. It’s not encouraging that my account seems to be auto-declined from using Self Serve customer service request.
Just to confirm, are you current staying outside of Canada or using VPN to access Koodo self-serve?
Regarding your dispute, if you believe what is wrong, you can actually ask a rep to review within your self-serve. Look for the “Ask us to review a charge” in Bill area.
No I am inside Canada. Not using VPN.
+4
Just to double check, are you getting this message when you ask for the bill review in self serve?
Have you tried with a different network connection or a on a different device?
It is about my bill. I would like to discuss in private please. It’s not encouraging that my account seems to be auto-declined from using Self Serve customer service request.
What do you mean when you say "auto-declined'?
Are you able to login to your self serve account?
It is about my bill. I would like to discuss in private please. It’s not encouraging that my account seems to be auto-declined from using Self Serve customer service request.
What do you mean when you say "auto-declined'?
Are you able to login to your self serve account?
Yes I can log in but when I put prompts about speaking to a rep, I am auto-declined and automatically put in the
“Let's get you back to the conversation
Just need a quick refresh to get your conversation back. Please check your internet connection, or try again in a few minutes.”
Previously I’m able to reach one using keywords and prompts, now, it is not working for my account. I tried on FB as well but the conversation never progresses there. It stops, then restarts, then back to zero with a different agent.
Have you considered the steps that I mentioned earlier? Did you try clearing out the cache and cookies on your browser? What about using another device or browser to get into your Self-Serve account?
It is about my bill. I would like to discuss in private please. It’s not encouraging that my account seems to be auto-declined from using Self Serve customer service request.
What is the issue with your bill you are looking to discuss?
Is there an incorrect charge on your bill? If so, please follow the “Ask us to review a charge” steps here:
Or Are you looking to make payment arrangements? Are you looking to change your plan?
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