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Koodo Community

Reach a rep

  • June 18, 2026
  • 2 replies
  • 21 views

It’s the same for me. Every time I try to reach a rep, it automatically goes to:

 

“Let's get you back to the conversation

Just need a quick refresh to get your conversation back. Please check your internet connection, or try again in a few minutes.”

 

It’s obviously an automated message - an auto-response to dismiss customers. I’ve tried it many times but it doesn’t work. Always goes to that message even if my internet connection is perfectly fine.

2 replies

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  • Mobile Master
  • June 18, 2026

What is the issue you are experiencing? Have you tried to clear out the cache and cookies on your browser? Did you use another browser or device?


Koodo
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  • Official Rep
  • June 18, 2026

Hi ​@hihello, we’re sorry to hear you couldn’t get in touch with a rep. What issue did you want to discuss, perhaps we can assist here?