Qr

How long has it been since you activated? Which sim option did you pick? 

eSim, more 12 hours

Did you also get an activation email? Did you check your junk folder for the email you provided? 

no, I still haven’t received any emails/ I also checked my spam folder, but there’s nothing there. I only have the order number from yersterday.

And I assume that you did this all online? 

Yes

If you like, I can flag a rep to check that there’s no issues causing the delay. you should be getting the info pretty quickly for an online order. 

Yes, please. 

I have flagged a rep. Please make sure that the email you used for registering on the forum here matches what you provided for activating a new line with Koodo so that a rep can look up what’s going on. 

Thank you. The email is the same.

Hello ​@Altaras We could not authenticate or find a Koodo account based on the log in method used here. Did you get a chance to try our troubleshooting page here. ?