Hello,
I’m currently dealing with a confusing situation and don’t have clear information on what’s happening.
I’m trying to port a phone number I’ve had for years from Tossable Digits to Koodo (I purchased a prepaid eSIM plan). During the Koodo signup process, I selected the option to transfer my existing number. There was also a required checkbox stating that my number would be disconnected from my previous provider. Without selecting it, I couldn’t proceed with getting the eSIM.
After completing the purchase, Tossable Digits sent me an automated email saying “Virtual Number Ported Out.” This happened within a few hours. However, I then received a message from Koodo saying the port failed because the number appears inactive with my previous provider, and that I should contact Tossable Digits to reinstate it.
When I contacted Tossable Digits, they told me the number is now being held by Koodo and that they can’t take further action until they receive more information from Koodo.
At this point, I’m stuck between both providers and unsure how to proceed. Any help would be greatly appreciated.
P.S: Additionally, I cannot even reset my Koodo pre-paid password, no matter what password I put.
