Porting in limbo, no help available

That is strange. How did you initiate the port transfer without your Self-Serve account? Did you do it in store with a rep?

You should have received a registration email on the same day as your activation date. I would suggest you to check your junk mail folder first. https://www.koodomobile.com/en/help/registering-self-serve

As for the porting issue, you may want to borrow a phone from a close friend or family member and contact the porting department at 1-844-232-7678. They may be able to assist you further.

Hi ​@Nick Fitzhardinge, welcome to Koodo! Unfortunately, we have no access to your account without a self serve profile. 

If your Virgin SIM card has been deactivated, then it’s likely the port went through. Have you restarted your phone since then? 

I have an activation email from Koodoo. I did it online at the same time I purchased the eSIM/prepaid plan. I have an account number, I just cant set up self serve profile as it requires my phone to be able to receive a text which it cant.

I’ll have to try that phone number on my wife’s phone when she gets home. Thank you.

Yes,  I’ve restarted the phone and reset the network settings.

Since you are activating a prepaid plan, the reps in the Community are unable to assist you further. You will need to schedule a callback through Koodo Assist and speak with a rep to help you with the Self-Serve account registration. https://widget.telus.tiia.ai/koodoprepaid/koodoprepaid.html

To confirm, the porting process is part of signing up with Koodo Prepaid prior to requiring you to create your self serve?