I recently purchased my plan at this Oakville Place location, but after my experience today, I deeply regret giving them my business.
I came in to ask a simple question about an NSF charge that appeared on my very first bill. I just wanted to understand the extra fee and get some clarity as a new customer. Instead of helping, **** met me with immediate hostility. She answered every question with a massive attitude, acting as if I was "attacking" her just by asking about my account.
It got even worse when, in the middle of our conversation, she abruptly stopped talking to me, left me standing there unattended, and started helping another customer. To top it off, the staff acted like I was the one causing a scene just for wanting to discuss my bill.
I’ve never experienced such poor, dismissive customer service. If you are a new customer looking for support, stay far away from this location—they are happy to take your money for a plan but will treat you like a nuisance the moment you have a question.
