Poor Service

From your description, it appears your Stream+ was cancelled and reactivated after the payment didn'tgo through with the old card?

Just to confirm, was the original Stream+ activated with a promo code? If that promo code is not eligible to be re-added, you wouldn't be able to get the previous price back, unfortunately.

For the access issue, switching from Stream+ with Apple TV back to Stream+ without it is a tier change, so you would likely need to refresh your access. Could you log out completely from the streaming account, then go to Self Serve > Subscriptions > Activate and complete the activation again? Re-linking doesn't trigger a new charge for the month you already paid. More information here https://www.koodomobile.com/en/help/stream-plus

I signed up several times and signed in again and it won't work

I even tried rebuilding my phone, but no luck

And I don't appreciate being told that I would have to start again at twenty three dollars and you're changing it back to my oil price!

Can you share what error that you saw? If possible, can you share a screenshot of it here? hide all personal information before posting please.

Just a note, this is customer forum, people here mostly customers like you are and doesn’t have access to your account. if you are being billed more than what was confirmed when you made the change, you can submit that through the Stream+ support form and select TELUS Stream+ as the option https://www.telus.com/en/subscription/supportform

I assume you re-registered with the new package of $23/month?

I originally inadvertently chose the Stream + with Apple included.   I was able to change it.  It was verified.   However, it then changed in price after this, asking me to Activate. BBut I wasn't activating at $34. When it should have been $23. Also, somehow there are 2 pending charges on my credit card???

Hi ​@Genny709 

We  are sorry to hear about this experience!

Upon checking, we see that the current plan is Stream+ Basic with Netflix Standard, which has a different price than Stream+ Basic (with Netflx Standard).

If you go in self serve under Subscriptions - Manage do you see the option to switch to Netflix Standard Basic (with Netflx Standard)? Please note that the change will come into effect as of next billing cycle in case of a change.

EDIT: Are the pending charges showing different amounts on you credit card? Are they matching the receipts that can be viewed/download in self serve under Manage your payment info (view your receipts)?