Please remove the roaming charge from my wife Gabriela’s account. We live very close the the US border in Manitoba and didnt cross the border. Her phone mustve connected to a cell tower across the border
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Please remove roaming charges
Best answer by Oliver C
Hi there,
You can submit a request to have the charge on the bill reviewed through your Wife’s Koodo self-serve account. A rep will review the charge within 4hrs. How to do this can be found here: Ask us to review a charge on your bill | Koodo Mobile
Going forward, to help prevent being charged again in future, I suggest you turn off roaming in your device settings and changing your carrier selection from automatic to manual and then Koodo. Note that if you restart your device you may have to change these settings again. More info can be found here: Understanding how you'll be charged while travelling | Koodo Mobile
Hi there,
You can submit a request to have the charge on the bill reviewed through your Wife’s Koodo self-serve account. A rep will review the charge within 4hrs. How to do this can be found here: Ask us to review a charge on your bill | Koodo Mobile
Going forward, to help prevent being charged again in future, I suggest you turn off roaming in your device settings and changing your carrier selection from automatic to manual and then Koodo. Note that if you restart your device you may have to change these settings again. More info can be found here: Understanding how you'll be charged while travelling | Koodo Mobile
You can submit a request to ask a rep to review the charge on your bill. This can be done on your Self-Serve account. They will get back to you within 4 hours. https://www.koodomobile.com/en/help/ask-us-to-review-a-charge-on-your-bill
To avoid this from happening again, make sure to manually select your network to Koodo, so that your phone does not automatically connect to a nearby U.S. cellular tower. You will need to do this every time you restart your phone. https://www.koodomobile.com/en/help/understanding-how-youll-be-charged-while-travelling
+4Is your wife's roaming charge already on your bill?
If you are living near the border, it recommended turning off data roaming and switching your phone to manual network selection, then choosing Koodo. That way, your phone won’t accidentally connect to a U.S. tower.
To connect with a rep:
Log into your self serve > billing > support > " ask us to review a charge". They will response to you.
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