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Question

please remove roaming charges

  • April 19, 2026
  • 3 replies
  • 16 views
J

I received roaming charges on my last bill but I have not left the country. Please remove them. Thank you.

    3 replies

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    • Dennis
    • Mobile Master
    • April 19, 2026

    When you download your detailed pdf ebill, what date was the accidental roaming charged for?

    Can you also make sure you are logged into the the community with your self serve account and I can then flag a rep for you?

    Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
    J
    • Jenna.a
    • Author
    • Beginner
    • April 19, 2026

    I am logged into my self serve account. April 13 is the date of the charge.

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    • Dennis
    • Mobile Master
    • April 19, 2026

    Great.  Let me flag a rep for you

    Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
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