Starting yesterday, May 5th, my SIM card suddenly showed ‘No mobile data service’ “Temprarily turned off by your carrier”. My cell service will also go into ‘Emergency calls only’.
I called Koodo and they made me go through ALL the steps. Via online/phone assistance, no one seemed to know this was an issue. Additionally, Telus does not have any outages in this area (and I cannot even report an outage, since I am not a Telus customer). I tried putting the SIM card into another phone, same error, I tried power cycling, I tried resetting networks (all with the IT Technician on the phone). Eventually the Technician on the phone told me to go to a Koodo store and ask for a new SIM card.
As I was driving to the Koodo store, the second I left my home-zone with my phone, I was able to use mobile data again. I went into the store in North Vancouver and the man there said that I’m the third customer who has come in with this issue. He switched my SIM card for a new one and told me to ‘be patient’ until tomorrow.
This is not helpful, because as far as I know, NO ONE at Telus/Koodo even knows this is an issue that is being investigated except for this man at the store. I need some form of validation or confirmation of a timeline for a fix and no one is able to give it to me because no one on the phone is able to see that there is a problem.
My phone is practically unusable as I wait and it is affecting my corporate job.
I will be cancelling my monthly service tomorrow and just going to Freedom with the rest of my family if this persists. I am a monthly user who has never missed a payment in 10 years, and this is unacceptable.
