I just received notice of my bill and it is now a new plan for more money. I did not change my plan and I do not need it changed.
Can not find phone number to actually speak to a person. Need to speak to a person or I will have to go with another carrier to solve the problem
Did you check your previous bills? If there was a rate increase, it may have shown up as a notice in small print on the bottom of the last page.
+4From your description, this sounds like a price increase rather than a change you made yourself. Koodo has been raising prices fairly often lately — regulation lets them do it with 30 days' notice, and that notice usually shows at the bottom of your prior month's bill, which is easy to miss.
Just to confirm, did you recently change any add-ons, and are you on a 2-year phone contract or a BYOD plan? On a 2-year contract the old price can sometimes be restored, but not on BYOD.
If it still looks wrong after checking, you can submit it through 'Ask us to review a charge' in Self Serve and Koodo will get back to you by SMS or email.
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