Hi guys i've two lines with koodo since last 7 years and I never had any issue. In April 2026 i upgrade my plan but with less amount as I was used to pay earlier. Now since July i'm having hard time with network as data & calls doesn't work properly. I spoke to customer care, technical team and network department multiple times but none of them could fixed it even though they tried reset settings, trouble shooting etc. Some times I get that much fed up I just feel to break my Samsung S24 Ultra. Please help me out too. I got compostation for whole month but I wanna get it fixed.
Phone issues
+4Your plan changed in April but the trouble only started in July, so I doubt the plan itself is what's causing it. Still worth logging into Self Serve to confirm you're not running out of data mid cycle on the smaller plan.
Is this happening on both of your lines, or only the one with the S24 Ultra? As well, is it everywhere or only in certain spots, indoor or outdoor, and do others around you on Koodo or Telus have the same problem in the same places?
If it's only the one line, put that SIM in another phone. If the problem follows the SIM it points to the SIM or the account, if it stays with the S24 it's the device or the coverage where you are. More tips here https://www.koodomobile.com/en/help/i-cant-connect-internet
I use Sansung S24 ultra & S23 ultra and getting issue in both phones. My data is 80 GB each line & i'm getting issue in my residence area even inside house as well as on street too. So basically some times its so annoying that I feel to break my phone. The only things which I see on my screen. Is No Service, Emergency calls only, no registered on network, no network available etc etc. Koodo done trouble shooting multiple time, reset settings, changed new physical sim card, restart phone multiple times every day but nothing worked out. I'm thinking to port my number
+4From your description, it appears your phone didn't have signal at the location. Did you try to update the phone to latest firmware?
As well I assume this happened indoor most of the time? Have you tried to enable Wi-Fi calling on the phone?
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