No reception

Did you use the Fast Switch option in your prepaid Self Serve to make the change https://www.koodomobile.com/en/help/moving-prepaid-postpaid-monthly-service

 With Fast Switch you keep the same SIM. If you went through the regular prepaid to postpaid process instead, a different SIM is needed, and that would explain the SOS.

As well, did you get a text asking you to reply YES to confirm the switch?

Before anything else I would restart the phone and reset the network settings, that's the standard list here https://www.koodomobile.com/en/help/im-not-getting-any-network-service

Hi, thanks for your response.
 

yeah I used the fast switch option and got the text which I replied “yes” to. 

I have also tried restarting my phone multiple times and still just says sos
 

Hi ​@Jwigston 

We have been unable to identify a postpaid account based on your community profile.

Just to double check, is your number still active on your prepaid account when you check your Prepaid self serve?

Hi ​@Flo Koodo 

From what I can see my number is no longer active on my prepaid account. 
 

I’m also unable to log into my monthly account because I have two step verification set up and I can’t receive text messages 

​@Jwigston 

We have just sent you a PM to confirm some more details, please check your community inbox when you get the chance.