NO means NO! {Dealing with High Pressure Promotions}

   

    I got a phone call from Koodo that I missed.  How I wish I’d let it go.  I ended up being pressured into getting a ‘bundle’  (Netflix,  Amazon Prime and Disney)  that I didn’t really want. On top of which, it would go on my credit card,  which I am TRYING to pay DOWN.  

   I finally found how to cancel the bundle promotion, but I just want to make it clear that the customer needs to be respected.  “It’s ONLY this much a month”  sounds fine until you end up with a credit card bill you don’t want.  Those “ONLY”s add up! I am trying to pay my bill DOWN and I have enough to deal with,  never mind adding what I don’t want. 

   Understand;  NO MEANS NO.  If a customer changes their mind later,  the item can be added on.  In the meantime, if the answer to a promotion is NO, then that NO should be respected.  The surest way to lose customers is to have them paying more than they want and more than they can afford.