I just want it to work! Why can I make a call? Can someone please help me. (very frustrated) I started setting things up last night to move from public mobile to koodo (honestly, I wish I hadn't bothered) and I cant get anything to work. My account is opened (and I'm signed in) and it would appear that the number has been ported over but I still can't make a call or use data. I've spent hours on this this morning and I'm not making much progress. I could really use a hand. Thanks.
Solved
New to koodo (not impressed so far) and I cant get anything to work
Best answer by Slam58
It's ok. I got it. I had to go into my esim settings and delete one of the old (spainish) esim and then set up the koodo esim. Would have been nice (and save me a lot to time and frustration) if that had been mentioned to me in one of the set up emails. I'm there now but I don't feel I've got off to a great start with koodo. Let's hope it improves. Thanks for getting back to me so quickly.
+4Can you share a little more about how you moved to Koodo? For example did you get a physical SIM card, or eSIM? Does your phone show that you have service?
+4Hi
We are sorry to hear that you are having issues with the services after the port.
Can you please let us know what type of phone are you using?
Have you tried resetting the network settings on your phone?
It's ok. I got it. I had to go into my esim settings and delete one of the old (spainish) esim and then set up the koodo esim. Would have been nice (and save me a lot to time and frustration) if that had been mentioned to me in one of the set up emails. I'm there now but I don't feel I've got off to a great start with koodo. Let's hope it improves. Thanks for getting back to me so quickly.
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