How do I opt out of being “upgraded” to the new speed?
new speed
Best answer by Flo Koodo
Hi
We understand that this speed upgrade announcement may raise some concerns or questions.
With a 5G speed plan, you will still be able to use your 4G/LTE phone, and it should work just fine. The only thing is that the speed will be capped depending on your phone speed capabilities, but this shouldn’t affect your daily usage as stated above by Dinh.
In the article shared by Dinh at the beginning of the thread, you will find this section:
“What if I have an older 4G LTE phone?
No problem at all! If your current phone doesn't support 5G, you don't need to run out and buy a new one. Your phone will continue to work perfectly on our reliable 4G LTE network. While you won't hit 1Gbps speeds on an older LTE device, you will naturally inherit the maximum optimal performance your phone can handle on our 4G infrastructure until you decide to upgrade to a 5G phone down the road.
For specific details about 4G coverage in your area, you can check out Koodo's coverage map to see exactly where 4G service is available in your region.”
You can also check your device compatibility here: https://www.koodomobile.com/en/help/phone-compatibility
Let us know if you have further questions!
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