Never received QR code for esim

Let me flag a rep for you.

Hi ​@Sienna P, we’ve sent an email with eSIM setup instructions. Please let us know if it works!

Thanks for quick reply. I’m trying to setup on iPhone. Can you send another QR code please?

The QR code will work on an iPhone as well, you would just need to have a Wi-Fi connection on the phone. 

Here is an article if you'd like a more in-depth guide https://www.koodomobile.com/en/help/esim-on-apple

It keeps saying “eSim cannot be Added - the code is no longer valid. Contact your carrier for more information.”

I am connected to wifi

Can you support??

The QR code sent will trigger the push notification if the activation is still pending. Checking your account it seems the eSIM was deleted from the phone after activation. The QR code will not work in this instance.

You may be able to recover the deleted eSIM in your online account under Mobile Services under Manage your SIM or eSIM.

I tried but received this message. There is no option to text. 

“This email address can’t be used for verification at this time, because it was recently updated. Please choose the Text option to receive your verification code now.”

And it says this but impossible to connect with anyone. Takes me around in circles. #annoyed

“

Don’t see your phone number or email address listed above?

Please go to  Koodo Assist and enter #AssistSS.” 

Can you help?

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