Hello my internet is not working for 2 days
there is a city construction outside and the fangs the cable
my modem light are all normal sg, ds is sg , us is sg and online is sg
but no internet. I tried to press the reset pinhole at the back , still no internet.
please help
+4If ds, us and online are all solid green, the modem is seeing the line fine, so the problem may be past the modem and not the construction outside. Are you connecting through the Koodo router over wifi, or wired? I would try plugging a computer straight into the modem with an ethernet cable to see if you get internet that way. Worth checking the coax is screwed in tight at the wall and at the back of the modem as well. The Koodo Internet app can scan the connection and you can share the results with support https://www.koodomobile.com/en/help/troubleshootkoodointernet
app , the rest of the steps are here https://www.koodomobile.com/en/help/article-categories/troubleshooting-internet
Have you tried the steps in the following link to reset your modem and router? It will take some time to reconnect. https://www.koodomobile.com/en/help/understanding-your-modem-and-router
If it is still not working, you may need to schedule a callback through Koodo Assist and ask the rep to schedule a tech visit to resolve your issue. https://Koo.do/Chat
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