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My email has been fraudulently used to create an account

  • September 22, 2026
  • 5 replies
  • 27 views

I recently received an email from Koodo saying that I’ve successfully created an new account using my email address for a prepaid service. Unfortunately, there is no option for me to report this, because I’m in the UK and apparently Koodo doesn’t speak to people internationally. The chat bot insists that I give my prepaid account information (which I don’t have, since I didn’t set this up), and the “schedule a callback” doesn’t work for international phone numbers. There’s no email address available for me to reach out to someone either, so as far as I can tell, there’s nothing I can do?

I’ve had to create an account on here just so I can voice this to someone. SO, hopefully someone can help!

Best answer by Flo Koodo

Hi ​@Guy who's been hacked 

If your email has been used for a Koodo prepaid account creation, we recommend contacting the Privacy Center at  privacy@koodomobile.com and provide the details you received in the email. They should be able to further look into it.

Thank you!

5 replies

Flo Koodo
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  • Flo Koodo
  • Official Rep
  • Answer
  • September 22, 2026

Hi ​@Guy who's been hacked 

If your email has been used for a Koodo prepaid account creation, we recommend contacting the Privacy Center at  privacy@koodomobile.com and provide the details you received in the email. They should be able to further look into it.

Thank you!

    Thank you for the quick reply. I’ll give that a go.

     

    Greatly appreciated!

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      • Dennis
      • Mobile Master
      • September 22, 2026

      I dont think this is hacking at all.

      Likely someone with a similar email had a typo during sign up.

      Using your email to create an account does not expose any of your personal info, especially with prepaid.

      Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949

        I understand what you are saying about it not exposing any of my personal info, but when I received a “verify the account by this button” email. And then a “congratulations on verifying your account” email, I’m not so convinced. Which says to me that my email is unsecure, but while that’s a separate issue I need to sort, I still don’t want my email linked to a mobile account I don’t own from a different country.

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          • Dennis
          • Mobile Master
          • September 22, 2026

          Regular email password changes is always smart.

          I agree The Verifying account email is slightly worrisome.  

          Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
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