It has become extremely frustrating to deal with the complete lack of proper assistance from Koodo’s customer service. Despite multiple attempts over several months, I have yet to receive a clear answer or any meaningful support regarding the missing referral bonus from January. Instead of resolving the issue, I was repeatedly redirected and ultimately told to contact you — which is entirely unacceptable at this stage.
On January 2, 2026, I referred a friend to Koodo, and he activated his line on January 5, 2026. It has now been over four months, and neither of us has received the “Refer a Friend” bonus we were explicitly promised. This delay is unreasonable, and the ongoing lack of accountability from Koodo’s support team has only made the situation worse.
To make matters even more concerning, the Koodo support team instructed me to email support@refer.telus.com for assistance. That email address turned out to be fake, as I immediately received a delivery failure notice stating that the address does not exist or cannot receive mail. I am at a loss as to why Koodo is providing customers with non‑existent support contacts. This is not only unprofessional but also raises serious questions about the reliability of the information being provided.
