koodo internet intermittent issues

Some others have similar persistent issues. Unfortunately you're well past the troubleshooting steps that are available on the forums and I'd suggest scheduling another callback to continue technical support on the matter.

Hi ​@Ram Prakash Jayapalan 

Sorry to hear you are experiencing issues with the internet services.

We have asked the support team if there is any known issue in this regard and we will let you know once we have an update.

For now I have placed the modem in a different location to see how it goes. But please let me know if this is a known issue with Koodo connection or the hardware itself. 

I’m having same issues. Being charged for 1gps and receiving 30mbs. Right now it’s entirely dead. Rogers tech has been here, the line is fine. It’s the cheap modems I think. I’m on the second one they sent me and it’s starting to show the same issues as the first. My advice would be to cancel. They avoid customer service and when you are lucky enough to get a call back the reps just tell you to power cycle AGAIN! They are hopeless. I’m severely regret ever signing up.

Update:

They sent a Roger’s technician again this time. Last time the technician came and replaced a green filter at the junction box outside saying it was faulty. But this time he checked the lines inside and outside the house. He said the line coming from outside to inside the house seems fine but the line running inside the house is picking up more noise in the signal due to a faulty cable given the age of the house and this could cause intermittent issues. Since replacing the coax within the walls seems an expensive task, we agreed to drill a hole and bring in the coax from outside directly inside and now the modem is connected to the new cable. 
 

Also it looks like Roger’s is upgrading the network in  to 2gbps in many neighbourhoods and that could cause some intermittent issues as well but in my neighborhood he said the work should complete in another 2 weeks. 
 

So let’s see how this goes for the next 2 weeks. 

Hi ​@AvN 

We are sorry to hear you are experiencing low speed issues.

Did this started happening shortly after switching modems?

Were the speeds good right after installing the new modem?