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Question

Koodo Assist Broken Oct6,26

  • Oct 6, 2026 3:01 PM UTC
  • 2 replies
  • 39 views

I’m trying to get rep help with a bad rate plan change from yesterday, but the bot link to arrange a callback is a link well-broken today.  

 

Please fix Rep Callback link.

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2 replies

Flo Koodo
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  • Official Rep
  • Oct 6, 2026 3:30 PM UTC

Hi ​@GarySummerbell 

Can you please let us know what error you get when you try to schedule a call back using the link provided by the virtual assist?

 


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  • Mobile Master
  • Oct 6, 2026 10:50 PM UTC

Have you tried to clear the cache and cookies on your browser? How about trying to log in to the Self-Serve account on a different device? Do you know which plan you are looking for?