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Question

Issues with cancellation

  • October 7, 2026
  • 1 reply
  • 13 views

I permanently left Canada in May, so I cancelled my phone service by phone. At the time, I was told that my final charges would be the May bill and the one-day roaming charge for the day I arrived in my new country.

However, I have continued to receive emails stating that I have outstanding charges even after cancelling my service. I would like to resolve this issue and make sure that no further charges are applied to my account.

 

1 reply

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  • Mobile Master
  • October 7, 2026

Did you check the self-serve for your final bill? And did you pay it? Or are you getting new bills still? Do you still have self-serve access? A properly cancelled account would lose access after 90 days,