internet activation

Did you get an confirmation email at all that you signed up?

I got an email saying my router and modem were shipped and I received both of them but never recieved and email for activation, I got emails about activating the apps like Netflix, Disney ect.

When you plug in your modem or router does it work and give you internet?

The Internet never connects or flashes green and then just goes solid red

What happens when you request a callback via koodo assist?

https://www.koodomobile.com/en/help?autobots=rollout

Do you get a callback and then it doesnt connect?  If so we can flag a rep for you

I have scheduled a few call backs and I end up on hold for 20/30 minutes and then it hangs up, it is very frustrating I may just cancel it all and go with a different provider 

Did you check your email for the activation date? Have you looked into your junk mail folder? In the meantime, I have flagged a rep to reach out to the appropriate department.

Hi ​@Bella.M, we’re sorry about the delay in being able to access your service. We’ve reached out to the Internet team for more information and will update you here as soon as they respond. 

The Internet team responded, they said the account had been cancelled previously with a full refund as there was a duplicate account under Altima Telecom at the same address. 

They’ve checked again and saw the Altima service has since been cancelled so if you’d like to activate service with Koodo still, you’d need to place another order.