I recently (last Saturday) discovered that a Koodo Mobile account and associated phone number, which I never opened, applied for, or authorized, has been reported on my credit files with both TransUnion and Equifax. I have never held a Koodo account, never used the phone number in question, and never provided my personal information to Koodo for this purpose. I believe someone has used my personal identifying information without my knowledge or consent to open this account.
How can i report this to the koodo fraud management team and ask for investigation? I already notified both credit bureaus (equifax and transition), reported to local police and have a file number ready, also reported to canadian anti-fraud. I do not have a koodo account so cannot even apply for a call-back, the privacy team i emailed replied:”I understand how this has caused you some concern. Matters related to fraud investigations fall outside the scope of the Privacy department. Fraudulent account cases are managed exclusively by our Fraud Management team. To proceed with your fraud claim, please contact Customer Care using one of the following methods: To speak to Koodo Customer Care or to get assistance with your phone, please contact 1-866-995-6636. Alternatively, you can easily set up an appointment for a call back with a Koodo agent via our Koodo Assistant by clicking on the following link: https://www.koodomobile.com/ Click on 'Help' and then 'Koodo Assist.'”
and i cannot get in touch with them either ways.
