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i was double charged on my bill and need that money back

  • October 10, 2026
  • 1 reply
  • 23 views

I paid my bill a week and a half early than received a notice I would be charged an $80  NSF if it wasn't paid so thinking I did something wrong I got my sister to send a second 170.17 soon as we sent it we received an email that we paid it twice ans it would be credited to next mites bill.  And no that is absolutely not okay with me im in odso I need that money back or I cant eat. Kood has the worst customer service I have seen in my life tool 2 days to reach a live person and they were from tells what kind of ghetto thriving operation are you running if I dint get my money now im charging you an $8[ aNSF fee 

 

    1 reply

    Flo Koodo
    Forum|alt.badge.img+4
    • Flo Koodo
    • Official Rep
    • October 10, 2026

    Hi ​@Gordon Rooney 

    We understand that the message in the screenshot you shared is confusing!

    Upon checking, we can see there was an attempt for the payment at the end of September which was declined, this would be the reason why you got the notice regarding the $80 NSF. 

    Based on the details, we can see that there was a payment posted on October 07 and at the moment, there is no overpayment or past due showing in the account balance.

    You mentioned that another payment was made, can you you please let us know which payment method was used for this second payment and when was the payment made? Please don’t not post personal details as this is public forum.

    Thank you!

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