I lost my phone and ordered a replacement from Koodo. After waiting 4 days without a phone, it finally arrived today—only for me to find out that there is no SIM card included in the package.
I need Koodo to send me a SIM card free of charge, as I refuse to pay for another one due to their mistake. However, it is extremely frustrating trying to get in touch with a customer service rep since there’s no direct number to call.
- How can I actually speak to a rep to get a free SIM card?
- Is there any faster way to resolve this without waiting another few days for shipping?
Any help or advice would be greatly appreciated!😭
Question
I received a new phone but didn't receive SIM card with it
+4Hi
+4Which phone did you get? If it supports eSIM (or eSIM only) you don't need to wait for a SIM at all. You can convert your line to an eSIM yourself in Self Serve, Mobile Services » select your number » Get help with eSIM and SIM cards. Koodo sends a verification code to your number or the email on your account, and since your old phone is gone you'll want the email option. https://www.koodomobile.com/en/help/esim-on-apple
Or Android https://www.koodomobile.com/en/help/esim-on-android
If it needs a physical SIM, a Koodo store or kiosk can give you one and switch your number over, bring valid ID. No waiting on shipping that way.
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