I'd like to cancel my number

Hi ​@hanhyejin, if you’ve already left the country, you can contact us on social media via Facebook, Twitter/X or Instagram for assistance. Just follow the respective icons found in the bottom of this page. 

Hi, my account phone ********64 is supposed to be closed but Koodo owes me 5.85. CAD

my regular email is *************

what do I do?
 

Thanks

Gerard 

Hi there,

Please remove your phone number and email from your post ​@Gerard Bern Cooke Bouzanne as this is a public platform for anyone to see and it’s possible for someone to take your personal information. You can remove this by clicking the 3 dots in the right corner of the post and selecting edit.

For the refund of your credit, refunds for any amount above $5 will be automatically processed within seven days from the first bill after cancellation. The refund will be issued to the payment method on file if you have pre-authorized payments set up. For any other payment method, including Visa Debit, a cheque will be mailed to you to the address on file.

https://www.koodomobile.com/en/help/things-know-about-cancelling-koodo?srsltid=AfmBOor35rHJFzePYMNlAhJ5_lPLJKN52eiNExNiOaIEavZqAbnvRAPB

It is important to note that the auto-pay discount will be removed when you cancel your plan before the last day of the billing cycle, since partial credits are no longer issued. If this is the case, you will be owing Koodo a certain amount instead.

I would suggest you to check your Self-Serve account and send a message to a rep on Koodo Expert Messaging to see if there is an outstanding balance on your final bill. https://Koo.do/Chat