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i cancel my koodo stream because I could not last ch it and EVA from customer support would not call me

  • Oct 13, 2026 8:54 PM UTC
  • 2 replies
  • 37 views

Customer support EVa refuse to call me concerning my new stream subscription it a night mate.

one of the problems is Disney app only gives me a French page I cannot change it to English or even get a password to launch it yet ai live in ontario

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    2 replies

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    • Dennis
    • Mobile Master
    • Oct 13, 2026 9:08 PM UTC

    Does the rest of your stream+ subscription work aside from Disney Plus being in French?

    Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
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    • MilkyWay
    • Mobile Master
    • Oct 13, 2026 10:57 PM UTC

    You can try the following steps:

    1. Go to https://www.disneyplus.com and log in to your account.
    2. Click your profile icon (top-right corner).
    3. Select Edit Profiles.
    4. Click the pencil icon on your current profile.
    5. Scroll down to App Language (it may currently say "Français").
    6. Choose English (or English (US/UK) if options appear).
    7. Click Save. This should update the language across all devices.
    8. Restart the Disney+ app on your TV.
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