how to use device care

Hi

Just to confirm, are you trying to file a device care claim or check your coverage? And what does the verification ask for, your phone number or an email code? Can you post a snapshot here, hide all personal information before posting please.?

Hi there,

if you’re trying to use your device care complete coverage, it is fulfilled through a third party company called Asurion. You can submit a claim through their website and once reviewed, they will let you know the deductible required as well as the repair process. You can only use device care complete if you still have the coverage on your Telus/Koodo account, so make sure to double check this first as if you don’t have the coverage you won’t be able to make a claim.

Note that Asurion have two different coverage portals for Telus and Koodo, they’re not the same. I will leave both links below. Make sure to select the correct portal for the correct service that you have. If you receive an error when going through the claims process, you need to reach out to Asurion support for assistance as it is their repair service & website.

Asurion (Koodo): https://www.asurion.com/claims/koodo/

Asurion (Telus): https://www.asurion.com/claims/telus/