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How to update email on a recent order?

  • April 7, 2026
  • 1 reply
  • 24 views

I ordered a plan earlier today, but I realized that I entered the wrong email address and didn’t receive any confirmation email.

How can I update the email on my order? I tried calling support but wasn’t able to reach a representative.

Best answer by Flo Koodo

Hi ​@Hazel Grace 

We recommend requesting a call back with the virtual assist for quicker assistance and speak with the Webstore team . You can also email the webstore team at koodo.webstore@koodomobile.com

1 reply

Flo Koodo
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  • Official Rep
  • Answer
  • April 7, 2026

Hi ​@Hazel Grace 

We recommend requesting a call back with the virtual assist for quicker assistance and speak with the Webstore team . You can also email the webstore team at koodo.webstore@koodomobile.com