My number and plan has been deactivated but I need to log into my self serve account. The number which I used for the SMS is the number that was deactivated so I can't receive SMS and I don't know the back up codes. What do I do now? I I have to pay off my tab balance
Question
how do i log into self serve when phone number is deactivated
If you cant login, then you will need to request a callback via koodo assist to a working number
If you are unable to schedule a callback, you can also send a message to a rep on Facebook Messenger or Twitter. https://m.me/Koodo
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