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home internet not working

  • April 13, 2026
  • 6 replies
  • 69 views
Y

Internet went down about 30 mins ago is there an outage in the Kitchener/Cambridge area?

Best answer by Koodo

Hi there ​@Yidoarmy as we have limited access to Koodo Internet here, over the community, we reached out to the Koodo Internet team and we received feedback that they are looking into it.

It appears that there is a network issue. They created a ticket in regards to the situation. 

    6 replies

    Flo Koodo
    Forum|alt.badge.img+4
    • Flo Koodo
    • Official Rep
    • April 13, 2026

    Hi ​@Yidoarmy 

    Have you had the chance to follow the troubleshooting steps here https://www.koodomobile.com/en/help/article-categories/troubleshooting-internet?

    Does the issue persist after rebooting/ resetting the equipment?

    Y
    • Yidoarmy
    • Author
    • Organizer
    • April 13, 2026

    Yep I've tried all the troubleshooting tips and nothing seems to work...my LAN is a solid orange but occasionally flickers 

    D
    Forum|alt.badge.img+4
    • Dennis
    • Mobile Master
    • April 13, 2026

    Koodo is only a 3rd party reseller of internet.  Likely Star.ca and Altima.  They have their own infrastructure and also use Rogers and Bell in your stated area.

    If you know who’s infrastructure it is, I would suggest seeing if they have an outage notification

    Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
    Koodo
    Forum|alt.badge.img+4
    • Koodo
    • Official Rep
    • Answer
    • April 13, 2026

    Hi there ​@Yidoarmy as we have limited access to Koodo Internet here, over the community, we reached out to the Koodo Internet team and we received feedback that they are looking into it.

    It appears that there is a network issue. They created a ticket in regards to the situation. 

      Y
      • Yidoarmy
      • Author
      • Organizer
      • April 13, 2026

      Hi there ​@Yidoarmy as we have limited access to Koodo Internet here, over the community, we reached out to the Koodo Internet team and we received feedback that they are looking into it.

      It appears that there is a network issue. They created a ticket in regards to the situation. 

      Thank you for the heads up much appreciated 

      Flo Koodo
      Forum|alt.badge.img+4
      • Flo Koodo
      • Official Rep
      • April 14, 2026

      ​@Yidoarmy 

      We have just got an update that the issue has been fixed and everyhting should be working properly.

      In case you still experience issues, please reboot the equipment and test again.

      Thank you!

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