Home internet and mobile internet both flaky

Would need to have more information about your current setup in order to better help you out. Are you on wifi or wired? 

I am experiencing the same issues. It began around midnight last night and persists this morning. Off and on, off and on. I am using wifi, but it's the full Internet connection that disconnects.

Mine has been doing the same for 2 nights now. Just drops and will come back in a few minutes. The router is not the problem nor the modem, it is coming from Koodos end. I have been using koodo internet for about a year now with zero problems and now this. 

Exact same problem here. Started this morning, May 20th. Connection drops out completely for about ~1 -3 min and then eventually comes back. Repeat. Wired connection directly to Modem.

​@Robert T  wifi through a 3rd party router…  but I believe it’s the whole internet that is disconnecting.  My router says that I am online,  but I am not.  I should have tried connecting via one of our wired computers, but didnt think of it at the time.

I used my Google Pixel 9a phone to hotspot some of my 60gb of monthly Koodo data, but I was still getting disconnected from my work servers at about the same frequency.  I don’t think it’s the work end of things, as soon after the disconnect, my spotify browser window would go silent…

I’m going to bed now, but will check back in on this thread to see if there is any resolution.   I have to work again overnight tonight.  Is there someone at Koodo I can call if it happens again?

If it matters, I'm located just outside Waterloo, ON

 

It seems the issue is affecting more then one user. I’ll flag a rep. 

Thank you!

Same here in Mississauga. The internet keeps going on and off.

Same thing is happening to me as well, I’ve wired to the modem, but that hasn’t helped 

I believe there is an outage/issue in the area. I would recommend you restart the modem/router every hour to see if that can recover. 

I've just had steady connection for approximately 45 mins. The longest so far this morning. Fingers crossed the issue is almost solved. 🤞🏼

Hi there! 

​@PeterC ​@GPetes ​@Internet ​@Jacob087 ​@minho ​@Knox Have you attempted to troubleshoot the issue by using our Koodo Internet app https://www.koodomobile.com/en/help/troubleshootkoodointernetapp?srsltid=AfmBOorDtBwi1jLEdb3q95StTKGSYv-p7TSmjvshJgwNPODGq5NqhQ10 ? 

We’ll investigate this on our end too and we’ll get back here with information once the dedicated Teams will answer. Thanks in advance for your patience!

Hello ​@minho , ​@PeterC , ​@GPetes , ​@Internet  , ​@Jacob087  , ​@Knox  Some intermittent issues with internet were experienced in Ontario this morning. It has since been resolved, and your Koodo Internet service should now be back up and running.

Be sure to restart your modem and re-test!

Hello! I did, but all it said was the internet connection was lost each time I tried it. No further information. Thanks!

I’m back up and running! 
thanks 

Got it ​@GPetes . We just received the update in regards to this, did you do that in the past 20-30 minutes ? Try to power down the modem and leave it off for 20-30 seconds and power it back on. 

Hi sorry, I was just detailing what I had done earlier. I did mention an hour ago that my connection had been steady for 45mins at that time and has stayed since! Thank you :)

Thank you for clarifying ​@GPetes . We are glad to see that it is back up and running.  

​@Darius Koodo 

​@Rox Koodo 

I installed the Koodo Internet app last night on my Android phone and tried the troubleshooting.  It couldnt find the internet.  I tried twice.

I was within 5 feet of the modem the 1st time I tried (in the basement - where the coaxial comes into the house)  

The 2nd time I tried,  I was within 5 feet of the router ( it’s a TPLink router on the main floor centraily located). 

Both times, the app couldnt get any info.

I am supposed to have the phone close to the router or the modem when doing this diagnostic?

​@PeterC  Indeed, the device has to be placed next to the router. You can check our help page here.  

I ran the app twice next to the router, and both times it said that the scan couldnt complete.  Does it only work with the koodo supplied router?

The 2nd time I closed all open apps on my phone like it suggested, but still didnt complete.

I have not experienced any disconnects in the past hour or so (since I woke up)

The Koodo app is useless. If there is no connection it tells you the basic steps and if there is a connection it gives you the wifi speed, I can do a speed test when I have internet aswell. So the Koodo app is useless, but thanks!

Hey Darius. This guy is the one to listen to, he was the rep that got us to change in Ajax. Very helpful and knows when things are good, and yes there were a few small drop outs yesterday but nothing like it was through the night and morning previous. Good to see you are still working hard and always willing to help Darius. Thanks. 

Oh and I'm still waiting for the telus Fibre to hit our neighborhood I keep checking but no availability yet, I know bell has laid the lines so I hope telus will be here soon.