So I seemed to have accidentally locked my SIM card. I tried to use assist but the phone call wouldn't direct for call because the SIM is locked in PUK setting an unable to recieve calls and I have no other backup number. Is there any way somebody from koodo can contact me directly to provide my PUK code through my email, if so please help I dont want to waste another $15 on a new sim. I do have a prepaid account.
Question
Hey I need some help here i
+4The PUK is unique to your SIM and can't be viewed on the phone, so you do need a rep to look it up. You don't need a working phone line for that though. Koodo Assist chat runs in a browser, so you can do it over wifi from a computer or tablet. For prepaid the chat portal is here https://widget.telus.tiia.ai/koodoprepaid/koodoprepaid.html that connects you to a prepaid agent who can give you the PUK.
How many times have you entered a PUK so far? Entering the wrong PUK 10 times in a row permanently disables the SIM and then a replacement is the only option, so I would stop guessing. Once the right one goes in, the phone asks you to create a new SIM PIN and type it again, both entries have to match. 1234 is the default if you don't want a custom one. More info here https://www.koodomobile.com/en/help/puk-code
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